| read this first! (please!) message from the manager... |
| I've worked with hosting providers for over 10 years. Some good, bad, and very, very ugly! Most have something in common - an inability to talk to you like a human being. Most hosting companies sign up as many customers as possible with little thought of how to support them. If the customer needs help or advice they are often given a quick response but not necessarily a helpful one. It gets them out of the support queue for a bit so that they can move on to another customer. This keeps response times impressive but the quality of help suffers. There may also be a language barrier between the support office and customer, be it geographical or technical. Don't be surpised to get caught in a long and drawn out email loop! I've been there. I reasoned that clients deserve a more simple life, whether they are uploading their first ever website, or inventing the next YouTube!, so I developed a different type of support where we quickly find the answers you need, filter out the unneccessary stuff, and come back in a user friendly way to suit everyone - expert or 'newbie'. It's a multi-layered approach from our side, saving time on your side. Our emails are not stuffed with unnceccessary technical jargon. You'd expect such a personal service to be mega-bucks - but unlike other companies - we don't give away disk space over customer service. Our packages are tailored to suit you, so we don't charge for space you don't actually need. We only work with the best - our storage systems are powered by HostGator, an award winning hosting infrastructure, making sure you get the best from your package and all the help and advice you need - in plain English. Uploading your first website or setting up email can raise questions, we are here to answer - Simple! Click to Start Your Order and Welcome to the Simple Life! |
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